1. Our Returns Policy
At Tech & Solution, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of receiving your item for a full refund, subject to the conditions below.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 days of the delivery date.
- The product must be in the same condition as when it was sent — no additional damage, scratches, or signs of misuse.
- The item must include all original accessories, packaging materials, and documentation that were included with the product.
- The device must not be iCloud locked, network locked (unless it was sold as locked), or have any additional accounts activated after purchase.
- Any screen protectors or cases applied by the buyer must be removed before return.
3. Non-Returnable Items
The following items cannot be returned:
- Items that have been physically damaged after delivery (e.g. cracked screens, water damage).
- Items that have been modified, unlocked, or jailbroken by the buyer.
- Accessories that have been opened and used (earphones, chargers, etc.).
- Items purchased during clearance or final sale promotions (marked as non-returnable at time of purchase).
4. How to Request a Return
To initiate a return:
- Contact us within 7 days of receiving your order via email at techandsolutionsuk@gmail.com or call us on 07405 262945.
- Provide your order number and reason for the return.
- We will provide you with a return authorisation and instructions on how to send the item back.
- You may also return in person to our store at 97 Commercial Street, Newport NP20 1LU during opening hours.
5. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a fault on our part.
- Return shipping costs are the responsibility of the buyer, unless the item arrived faulty or incorrect.
6. Faulty Items
If you receive a faulty item, please contact us immediately. Under the UK Consumer Rights Act 2015, you have the right to a repair, replacement, or refund for faulty goods within 30 days of purchase. We will cover return shipping for confirmed faulty items.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the replacement item.
8. Your Statutory Rights
This returns policy does not affect your statutory rights under UK consumer law. Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel an online purchase within 14 days of delivery without giving a reason. This policy provides returns beyond your statutory minimum.
9. Contact Us
If you have any questions about our returns policy, please contact us:
